Operations Manager for HIP Give reports to the HIPGive Director and will be responsible for developing and maintaining processes, customer support, payment processing and general support across the U.S. and Latin America. This position is based in Mexico City, Mexico. The ideal candidate is a people-oriented, organized, and positive team player who is passionate about HIP’s mission,c crowdfunding and about developing HIPGive as the leading donation crowdfunding platform and online community for social impact in the Americas across all sectors.
General Operations Create/utilize internal systems to create smooth processes for customer attention, payments and daily flow of the site. Analyze and track data-driven goals to inform business and product development strategies.
Customer Service Be the customer-facing side of HIPGive. The Operations Manager will provide top-notch customer service and support via email and phone and will ensure that every grantee interacting with the site has the smoothest experience possible.
Payment Processing Oversee payment processing, disbursement and accuracy for the HIPGive payment system. As a high-traffic site receiving donations in multiple currencies, the Operations Manager will also analyze systems to continue to upgrade payment processes as the site evolves.
●4+ years of client-facing experience in account management, operations or customer success in Mexico, Latin America and the U.S.
●Experience with technology product development, marketing, and sales.
● Self-motivated, proactive team player with innovative ideas to inspire users and improve systems
●Strong interpersonal skills and experience building strong internal and external relationships
●Experience managing multi-stakeholder and cross-sectoral initiatives.
●Proven track record of highly-professional customer service in a fast paced, dynamic environment
●Experience in tech industry, philanthropy, non-profits, social enterprise, or financial sector in general
●Written and verbal fluency in Spanish and English required.
Bachelor’s degree required.